FAQ's

What is Sultry Passions?
Sultry Passions is an Australian online store offering premium sex toys, adult toys, and intimate products. We’re dedicated to enhancing pleasure for singles and couples with high-quality products and discreet service.

Do you have a physical store?
No, Sultry Passions is exclusively an online store, allowing you to shop discreetly and conveniently from the comfort of your home.

Is shipping discreet?
Yes! All orders are shipped in plain, unmarked packaging with no mention of our company name or the contents, ensuring your privacy is fully protected.

How long does shipping take?
We offer fast shipping Australia-wide. Delivery times typically range from 2-5 business days depending on your location.

Do you offer free shipping?
Yes, we provide free shipping on all orders over $100.

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods to ensure a safe and hassle-free checkout experience.

How do I know which product is right for me?
Our product descriptions include detailed information to help you make the best choice. If you’re new to sex toys or need guidance, feel free to reach out to our support team.

Can I return or exchange a product?
Due to hygiene reasons, we cannot accept returns or exchanges on opened products. If your item arrives damaged or defective, please contact us within 7 days for assistance.

Are your products safe to use?
Absolutely! We only stock high-quality, body-safe products made from premium materials like silicone, ABS plastic, and stainless steel.

How do I clean and care for my toys?
Cleaning instructions vary by product, but most can be cleaned with warm water and a mild toy cleaner or soap. Always dry thoroughly before storing.

Is my personal information secure?
Yes, your privacy is a top priority. We use secure payment gateways and do not share your information with third parties.

Do you ship internationally?
Currently, we only ship within Australia. Stay tuned for updates as we expand our shipping options.

How can I track my order?
Once your order is dispatched, you’ll receive a tracking number via email so you can monitor your delivery.

Do you offer gift wrapping or gift cards?
Yes, we offer discreet gift wrapping options and digital gift cards, perfect for special occasions.